{"id":945,"date":"2021-08-02T08:00:00","date_gmt":"2021-08-02T06:00:00","guid":{"rendered":"https:\/\/www.notabene.corsica\/?p=945"},"modified":"2021-08-24T09:19:11","modified_gmt":"2021-08-24T07:19:11","slug":"la-relance-des-clients","status":"publish","type":"post","link":"https:\/\/www.notabene.corsica\/co\/la-relance-des-clients\/","title":{"rendered":"La relance des clients : utilit\u00e9, gestion et suivi"},"content":{"rendered":"

La\u00a0relance des clients<\/strong>\u00a0en retard de r\u00e8glement est un travail avec un enjeu colossal pour les entreprises, et ce, notamment au niveau de leurs finances.<\/p>\n\n\n\n

La\u00a0gestion de la relance des clients<\/strong>\u00a0doit \u00eatre ordonn\u00e9e et, si possible, \u00eatre mise en place d\u00e8s le lancement de la structure.<\/p>\n\n\n\n

Dans ce nouvel article, nous \u00e9voquerons le travail relatif \u00e0 la relance des clients, son importance, et sa gestion.<\/p>\n\n\n\n

L\u2019importance de la relance des clients<\/h2>\n\n\n\n

La\u00a0relance des clients<\/strong>\u00a0est certainement une t\u00e2che peu appr\u00e9ci\u00e9e mais son importance est\u00a0essentielle pour la gestion de la tr\u00e9sorerie<\/strong>\u00a0de l\u2019entreprise.<\/p>\n\n\n\n

Dans une p\u00e9riode difficile comme celle que nous traversons actuellement, une bonne gestion de la relance des clients vous permettra d\u2019att\u00e9nuer les difficult\u00e9s.<\/p>\n\n\n\n

De nombreuses entreprises traversent des difficult\u00e9s notamment dues au fait que leurs clients ont des d\u00e9lais de r\u00e8glement longs.<\/p>\n\n\n\n

Si les paiements sont mal suivis, cela peut entra\u00eener votre entreprise vers une faillite.<\/p>\n\n\n\n

Il conviendra d\u00e8s le lancement de l\u2019activit\u00e9 de mettre en place une gestion des relances clients.<\/p>\n\n\n\n

Une mise en place post\u00e9rieure sera plus difficile \u00e0 mettre en place et aussi moins compr\u00e9hensible.<\/p>\n\n\n\n

L\u2019objectif est de r\u00e9duire le d\u00e9lai moyen de r\u00e8glement dans le but d\u2019am\u00e9liorer votre tr\u00e9sorerie et votre fonds de roulement.<\/p>\n\n\n\n

La gestion de la relance des clients<\/strong><\/h2>\n\n\n\n

La gestion de la relance des clients<\/strong> est un travail chronophage et une analyse d\u00e9taill\u00e9e est obligatoire.<\/p>\n\n\n\n

Afin que cette analyse soit correctement et rondement men\u00e9e, il est utile de s\u2019appuyer sur des outils informatiques, de gestion commerciale ou comptabilit\u00e9.<\/p>\n\n\n\n

Les logiciels<\/a> permettent de saisir les r\u00e8glements ou d\u2019identifier rapidement les clients en retard.<\/p>\n\n\n\n

Outre la s\u00e9curit\u00e9 des donn\u00e9es, ces outils sont toujours maintenus \u00e0 jour et les \u00e9volutions sont r\u00e9guli\u00e8res. Le stockage en ligne des documents et des factures vous permettra de g\u00e9rer ces t\u00e2ches y compris lors d\u2019un d\u00e9placement.<\/p>\n\n\n\n

De ce fait, en fonction du retard, diff\u00e9rents niveau de relances sont possible du plus souple au plus agressif !<\/p>\n\n\n\n

De plus, certaines fonctions permettent de param\u00e9trer automatiquement les relances. Il conviendra de s\u2019assurer d\u2019une correcte configuration d\u00e8s la cr\u00e9ation du compte client.<\/p>\n\n\n\n

Enfin la gestion doit \u00eatre suivie avec attention de risque de perdre un client.<\/p>\n\n\n\n

Combien de relances par clients ?<\/strong><\/h2>\n\n\n\n

De mani\u00e8re g\u00e9n\u00e9rale, les entreprises relancent deux \u00e0 trois fois leurs clients, et passent ensuite \u00e0 l\u2019\u00e9tape suivante.<\/p>\n\n\n\n

La relation avec le client entre en ligne de compte et on adapte \u00e0 chaque situation la relance.<\/p>\n\n\n\n

Relancer plusieurs fois peut \u00eatre mal per\u00e7u et votre client mauvais payeur attendra syst\u00e9matiquement le moment de la relance pour vous payer.<\/p>\n\n\n\n

Absence de r\u00e9ponse apr\u00e8s une relance client<\/strong><\/h2>\n\n\n\n

En l\u2019absence de r\u00e9ponse de la part de votre client, il faudra passer \u00e0 l\u2019\u00e9tape sup\u00e9rieure.
Une mise en demeure avec accus\u00e9 de r\u00e9ception est souhaitable.<\/p>\n\n\n\n

Elle pr\u00e9cisera en outre le d\u00e9lai restant \u00e0 votre client pour vous r\u00e9gler, auquel cas vous pourrez entamer des poursuites judiciaires.<\/p>\n\n\n\n

\n
\n
\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

En r\u00e9sum\u00e9, la relance des clients <\/strong>est une t\u00e2che fastidieuse, engendrant une perte de temps et pas toujours \u00e9vidente. Malgr\u00e9 tout il ne faut pas \u00eatre g\u00ean\u00e9 \u00e0 r\u00e9clamer ce qui vous est d\u00fb !<\/p>\n\n\n\n

Tout compte fait l\u2019externalisation des relances peut \u00eatre un moyen efficace pour se d\u00e9lester de ce travail p\u00e9nible et d\u2019\u00eatre en mauvaise posture vis-\u00e0-vis de vos clients d\u00e9biteurs.<\/p>\n\n\n\n

Le recours \u00e0 une offre externe aura \u00e0 coup s\u00fbr un effet tr\u00e8s convaincant sur vos clients.<\/p>\n\n\n\n

Nota Bene<\/a> offre un panel de services auxquels votre entreprise peut recourir.
N\u2019h\u00e9sitez pas \u00e0 demander un devis via ce lien<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

La\u00a0relance des clients\u00a0en retard de r\u00e8glement est un travail avec un enjeu colossal pour les entreprises, et ce, notamment au niveau de leurs finances. La\u00a0gestion de la relance des clients\u00a0doit \u00eatre ordonn\u00e9e et, si possible, \u00eatre mise en place d\u00e8s le lancement de la structure. Dans ce nouvel article, nous \u00e9voquerons le travail relatif \u00e0… Continue reading La relance des clients : utilit\u00e9, gestion et suivi<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":974,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40,8,53],"tags":[57,56,47,55,54],"class_list":["post-945","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-administrative","category-blog-telesecretariat-corse","category-relance-client","tag-comptabilite","tag-gestion","tag-gestion-externalisee","tag-impaye","tag-relance-client","entry"],"yoast_head":"\nLa relance des clients : utilit\u00e9, gestion et suivi - Nota Bene<\/title>\n<meta name=\"description\" content=\"La relance des clients est une t\u00e2che p\u00e9nible qu'il ne faut pas h\u00e9siter \u00e0 d\u00e9l\u00e9guer pour un gain de temps et d'efficacit\u00e9 non n\u00e9gligeable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.notabene.corsica\/co\/la-relance-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La relance des clients : utilit\u00e9, gestion et suivi - 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