{"id":2323,"date":"2023-03-01T08:00:00","date_gmt":"2023-03-01T07:00:00","guid":{"rendered":"https:\/\/www.notabene.corsica\/?p=2323"},"modified":"2023-08-18T09:54:16","modified_gmt":"2023-08-18T07:54:16","slug":"comment-gerer-les-appels-difficiles","status":"publish","type":"post","link":"https:\/\/www.notabene.corsica\/co\/comment-gerer-les-appels-difficiles\/","title":{"rendered":"Comment g\u00e9rer les appels difficiles\u00a0?"},"content":{"rendered":"

Quelque soit votre fonction au sein de l\u2019entreprise vous devez savoir comment g\u00e9rer les appels difficiles.<\/p>\n\n\n\n

Et plus particuli\u00e8rement, si vous \u00eates t\u00e9l\u00e9secr\u00e9taire m\u00e9dicale, agent de service apr\u00e8s-vente ou t\u00e9l\u00e9vendeur.
Les m\u00e9tiers de la prospection, du commerce sont \u00e9galement concern\u00e9s.<\/p>\n\n\n\n

Face aux appels entrants, il n\u2019est pas rare d\u2019avoir affaire \u00e0 des interlocuteurs m\u00e9contents.<\/p>\n\n\n\n

Et la gestion de ces communications<\/a> reste un art m\u00e9connu, dont vous pouvez d\u00e9couvrir les secrets lors de formations sur ce sujet. <\/p>\n\n\n\n

Cela reste valable pour les appels sortants \u00e9galement.

Voici, dans ce nouvel article 7 clefs pour ma\u00eetriser les appels difficiles.<\/p>\n\n\n\n

Gardez une ouverture d\u2019esprit<\/h2>\n\n\n\n

Lorsqu\u2019un client \u00e9met une r\u00e9clamation envers votre entreprise, il exprime une insatisfaction relative \u00e0 vos produits, ou services.<\/p>\n\n\n\n

Cette qualit\u00e9<\/a> est primordiale pour une t\u00e9l\u00e9secr\u00e9taire ou un t\u00e9l\u00e9conseiller. <\/p>\n\n\n\n

Ces remarques peuvent \u00e9galement concerner vos proc\u00e9d\u00e9s ou m\u00e9thodes.
Garder l\u2019esprit ouvert vous permettra de voir ces remontrances comme une opportunit\u00e9 d\u2019am\u00e9lioration de votre offre.<\/p>\n\n\n\n

De m\u00eame un client professionnel pourra vous faire part de ses observations au sujet de votre \u00e9quipe ou d\u2019un  prestataire qui ne repr\u00e9sente pas correctement votre structure.<\/p>\n\n\n\n

Voyez donc ces remarques comme une possibilit\u00e9 de corriger le tir et d\u2019am\u00e9liorer la qualit\u00e9 de votre produit ou de vos prestations, et engendrez des ventes suppl\u00e9mentaires.<\/p>\n\n\n\n

Pratiquez une \u00e9coute active<\/h2>\n\n\n\n

L\u2019\u00e9coute active est primordiale en mati\u00e8re de gestion de conflits pour g\u00e9rer les appels difficiles.<\/p>\n\n\n\n

Vous devez faire en sorte que votre interlocuteur se d\u00e9charge \u00e9motionnellement en le laissant parler.<\/p>\n\n\n\n

Acquiescez r\u00e9guli\u00e8rement, pour manifester votre pr\u00e9sence et votre int\u00e9r\u00eat envers lui, de fa\u00e7on monosyllabique.<\/p>\n\n\n\n

Ne retorquez pas \u00e0 ses attaques, ce qui \u00e0 pour effet d\u2019envenimer la situation.
Vous pouvez en profiter pour r\u00e9diger des notes, utiles \u00e0 un retour d\u2019exp\u00e9rience, ou \u00e0 des fins d\u2019am\u00e9liorations comme \u00e9voqu\u00e9 pr\u00e9c\u00e9demment.<\/p>\n\n\n\n

Rassurez le client<\/h2>\n\n\n\n

Lors de la reprise de la parole, restez calme dans vos propos, avec un ton poli et rassurant.
Afin de renforcer la proximit\u00e9 et de d\u00e9tendre l\u2019\u00e9change avec le client, vous pouvez le d\u00e9signer nomm\u00e9ment.<\/p>\n\n\n\n

En cas de n\u00e9cessit\u00e9, pr\u00e9sentez-lui des excuses et faites preuve d\u2019empathie et de compassion \u00e0 son \u00e9gard.<\/p>\n\n\n\n

Dites-lui \u00e9galement que vous comprenez sa situation et sa frustration dans le cas pr\u00e9sent.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Reformulez<\/h2>\n\n\n\n

Afin de faire comprendre \u00e0 votre interlocuteur que vous avez pr\u00eat\u00e9 une oreille attentive \u00e0 ses dol\u00e9ances, vous devez reformuler.<\/p>\n\n\n\n

Cela vous permettra de vous assurer que vous avez r\u00e9ellement compris.
Auquel cas, posez-lui des questions compl\u00e9mentaires afin d\u2019obtenir de plus amples d\u00e9tails.<\/p>\n\n\n\n

Il faut distinguer les faits des \u00e9motions et retirer de l\u2019\u00e9change uniquement les informations n\u00e9cessaires et les synth\u00e9tiser.<\/p>\n\n\n\n

Apportez une solution<\/h2>\n\n\n\n

Apr\u00e8s avoir cern\u00e9 le probl\u00e8me, et apr\u00e8s que le client ai retrouv\u00e9 son calme, il faut s\u2019orienter vers la prochaine \u00e9tape.<\/p>\n\n\n\n

R\u00e9pondre \u00e0 ses objections, apportez vos explications, et proposez-lui des solutions dans la mesure du possible.<\/p>\n\n\n\n

Si aucune solution ne peut \u00eatre trouv\u00e9e imm\u00e9diatement, vous pouvez transf\u00e9rer l\u2019appel a une autre personne.<\/p>\n\n\n\n

Cette m\u00e9thode permettra \u00e9galement de d\u00e9samorcer le conflit, de calmer les esprits et de faire reprendre la situation par une personne neutre.<\/p>\n\n\n\n

Ne donnez pas de faux espoirs \u00e0 votre interlocuteur, susceptible, si la solution n\u2019est pas r\u00e9alisable, d\u2019engendrer ensuite un nouveau conflit.<\/p>\n\n\n\n

Trouvez un compromis et soyez r\u00e9aliste. Vous pouvez \u00e9galement proposer un geste commercial afin de calmer sa col\u00e8re et lui proposer de faire un point sous 24h00 ou dans la journ\u00e9e, pour assurer un suivi irr\u00e9prochable.<\/p>\n\n\n\n

Validez la solution<\/h2>\n\n\n\n

Apr\u00e8s avoir trouver un accord et un compromis, vous pouvez r\u00e9sumer la situation pour valider la solution convenue.<\/p>\n\n\n\n

Cela permettra de reformuler une nouvelle fois afin de s\u2019assurer que tout le monde s\u2019entend, et ainsi d\u2019\u00e9viter tout nouveau malentendu.<\/p>\n\n\n\n

Remerciez et concluez<\/h2>\n\n\n\n

Avant de conclure et prendre cong\u00e9, n\u2019oubliez pas de remercier vivement votre interlocuteur, et avec le sourire, car celui-ci s\u2019entend au t\u00e9l\u00e9phone.<\/p>\n\n\n\n

Soulignez sa compr\u00e9hension et sa fid\u00e9lit\u00e9, afin de maintenir une bonne relation client.<\/p>","protected":false},"excerpt":{"rendered":"

D\u00e9couvrez comment g\u00e9rer les appels difficiles et cr\u00e9ez des opportunit\u00e9s pour am\u00e9liorer vos services. <\/p>","protected":false},"author":1,"featured_media":2334,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[145],"tags":[14,11,157],"class_list":["post-2323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-metier","tag-blog","tag-corse","tag-gestion-du-stress","entry"],"yoast_head":"\nComment g\u00e9rer les appels difficiles\u00a0? - Nota Bene<\/title>\n<meta name=\"description\" content=\"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.notabene.corsica\/co\/comment-gerer-les-appels-difficiles\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment g\u00e9rer les appels difficiles\u00a0? - Nota Bene\" \/>\n<meta property=\"og:description\" content=\"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.notabene.corsica\/co\/comment-gerer-les-appels-difficiles\/\" \/>\n<meta property=\"og:site_name\" content=\"Nota Bene\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NotabeneSAS\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-01T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-18T07:54:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"795\" \/>\n\t<meta property=\"og:image:height\" content=\"483\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"fscorse\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"fscorse\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/\"},\"author\":{\"name\":\"fscorse\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#\\\/schema\\\/person\\\/b142b7feab38b69b03c48f5f95353c83\"},\"headline\":\"Comment g\u00e9rer les appels difficiles\u00a0?\",\"datePublished\":\"2023-03-01T07:00:00+00:00\",\"dateModified\":\"2023-08-18T07:54:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/\"},\"wordCount\":733,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg\",\"keywords\":[\"Blog\",\"Corse\",\"Gestion du stress\"],\"articleSection\":[\"M\u00e9tier\"],\"inLanguage\":\"co-CO\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/\",\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/\",\"name\":\"Comment g\u00e9rer les appels difficiles\u00a0? - Nota Bene\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg\",\"datePublished\":\"2023-03-01T07:00:00+00:00\",\"dateModified\":\"2023-08-18T07:54:16+00:00\",\"description\":\"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#breadcrumb\"},\"inLanguage\":\"co-CO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"co-CO\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg\",\"contentUrl\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg\",\"width\":795,\"height\":483},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/comment-gerer-les-appels-difficiles\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.notabene.corsica\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Comment g\u00e9rer les appels difficiles\u00a0?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#website\",\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/\",\"name\":\"Nota Bene\",\"description\":\"Votre secre\u0301tariat professionnel en toute simplicite\u0301\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.notabene.corsica\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"co-CO\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#organization\",\"name\":\"Nota Bene\",\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"co-CO\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/cropped-nota-bene-white.jpg\",\"contentUrl\":\"https:\\\/\\\/www.notabene.corsica\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/cropped-nota-bene-white.jpg\",\"width\":512,\"height\":512,\"caption\":\"Nota Bene\"},\"image\":{\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/NotabeneSAS\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.notabene.corsica\\\/#\\\/schema\\\/person\\\/b142b7feab38b69b03c48f5f95353c83\",\"name\":\"fscorse\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"co-CO\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g\",\"caption\":\"fscorse\"},\"sameAs\":[\"http:\\\/\\\/www.notabene.corsica\"],\"url\":\"https:\\\/\\\/www.notabene.corsica\\\/co\\\/author\\\/admin9045\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment g\u00e9rer les appels difficiles\u00a0? - Nota Bene","description":"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.notabene.corsica\/co\/comment-gerer-les-appels-difficiles\/","og_locale":"en_US","og_type":"article","og_title":"Comment g\u00e9rer les appels difficiles\u00a0? - Nota Bene","og_description":"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.","og_url":"https:\/\/www.notabene.corsica\/co\/comment-gerer-les-appels-difficiles\/","og_site_name":"Nota Bene","article_publisher":"https:\/\/www.facebook.com\/NotabeneSAS\/","article_published_time":"2023-03-01T07:00:00+00:00","article_modified_time":"2023-08-18T07:54:16+00:00","og_image":[{"width":795,"height":483,"url":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg","type":"image\/jpeg"}],"author":"fscorse","twitter_card":"summary_large_image","twitter_misc":{"Written by":"fscorse","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#article","isPartOf":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/"},"author":{"name":"fscorse","@id":"https:\/\/www.notabene.corsica\/#\/schema\/person\/b142b7feab38b69b03c48f5f95353c83"},"headline":"Comment g\u00e9rer les appels difficiles\u00a0?","datePublished":"2023-03-01T07:00:00+00:00","dateModified":"2023-08-18T07:54:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/"},"wordCount":733,"commentCount":0,"publisher":{"@id":"https:\/\/www.notabene.corsica\/#organization"},"image":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#primaryimage"},"thumbnailUrl":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg","keywords":["Blog","Corse","Gestion du stress"],"articleSection":["M\u00e9tier"],"inLanguage":"co-CO","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/","url":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/","name":"Comment g\u00e9rer les appels difficiles\u00a0? - Nota Bene","isPartOf":{"@id":"https:\/\/www.notabene.corsica\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#primaryimage"},"image":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#primaryimage"},"thumbnailUrl":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg","datePublished":"2023-03-01T07:00:00+00:00","dateModified":"2023-08-18T07:54:16+00:00","description":"A travers 7 astuces, vous saurez g\u00e9rer avec efficacit\u00e9 les appels difficiles, qu'ils soient entrants ou sortants.","breadcrumb":{"@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#breadcrumb"},"inLanguage":"co-CO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/"]}]},{"@type":"ImageObject","inLanguage":"co-CO","@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#primaryimage","url":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg","contentUrl":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2023\/03\/Comment-gerer-les-appels-difficiles-Nota-Bene-Corse.jpg","width":795,"height":483},{"@type":"BreadcrumbList","@id":"https:\/\/www.notabene.corsica\/comment-gerer-les-appels-difficiles\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.notabene.corsica\/"},{"@type":"ListItem","position":2,"name":"Comment g\u00e9rer les appels difficiles\u00a0?"}]},{"@type":"WebSite","@id":"https:\/\/www.notabene.corsica\/#website","url":"https:\/\/www.notabene.corsica\/","name":"Nota Bene","description":"Votre secre\u0301tariat professionnel en toute simplicite\u0301","publisher":{"@id":"https:\/\/www.notabene.corsica\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.notabene.corsica\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"co-CO"},{"@type":"Organization","@id":"https:\/\/www.notabene.corsica\/#organization","name":"Nota Bene","url":"https:\/\/www.notabene.corsica\/","logo":{"@type":"ImageObject","inLanguage":"co-CO","@id":"https:\/\/www.notabene.corsica\/#\/schema\/logo\/image\/","url":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2020\/12\/cropped-nota-bene-white.jpg","contentUrl":"https:\/\/www.notabene.corsica\/wp-content\/uploads\/2020\/12\/cropped-nota-bene-white.jpg","width":512,"height":512,"caption":"Nota Bene"},"image":{"@id":"https:\/\/www.notabene.corsica\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NotabeneSAS\/"]},{"@type":"Person","@id":"https:\/\/www.notabene.corsica\/#\/schema\/person\/b142b7feab38b69b03c48f5f95353c83","name":"fscorse","image":{"@type":"ImageObject","inLanguage":"co-CO","@id":"https:\/\/secure.gravatar.com\/avatar\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0b679bc413b3bd474596b1e86c71bc64023c47d169800ed51f07a464695e4d85?s=96&d=mm&r=g","caption":"fscorse"},"sameAs":["http:\/\/www.notabene.corsica"],"url":"https:\/\/www.notabene.corsica\/co\/author\/admin9045\/"}]}},"_links":{"self":[{"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/posts\/2323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/comments?post=2323"}],"version-history":[{"count":12,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/posts\/2323\/revisions"}],"predecessor-version":[{"id":2343,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/posts\/2323\/revisions\/2343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/media\/2334"}],"wp:attachment":[{"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/media?parent=2323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/categories?post=2323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.notabene.corsica\/co\/wp-json\/wp\/v2\/tags?post=2323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}